Return & Exchange Policy

In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 3 days of delivery. Our customer care details are +91 9152002769 or drop an email at orders@theskinstory.in

Exchange of products will be accepted only if the products are returned in a saleable condition with their original packaging, in an undamaged condition and subject to following terms.

Return / exchange are subject to inspection and checking by our quality team. For this please follow steps as mentioned below:

  1. Contact our Customer Support team via email (orders@theskinstory.in) within 3 days of receiving the order.
  2. Provide us with your order details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  3. Our customer support team will get back to you within 24-48 hrs , post confirmation from our team we will arrange the pickup.
  4. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels ,barcodes intact and in saleable condition.

Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.

Shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Once your exchange / return request has been accepted, the exchange / refund process will be completed within 5-7 business days, subject to picking & product inspection.

The final price of exchanged products should be equal to or more than the price of returned items.

However, do give us a call and we can help you with the steps to follow in case of exchange / return.

® The Skin Story is the registered trademark of Entice Cosmetics.

® The Beard Story is the registered trademark of Entice Cosmetics.