Shipping Policy

The Skin Story offers free shipping on orders above Rs. 1000. Below 1000 , 25 rs would be charged (flat rate) at any pincode.

Orders are shipped from our warehouse in Vasai, Maharashtra. Please give 72-96 hours depending upon how far you are from the location. 72 to 96 hours for all metro cities (Monday to Saturday) and 96- 120 hours for other tier cities (Monday to Saturday) .

WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME.

We recommend to check the product for damage or tamper at the time of receiving the products. We are not responsible for any product damage after delivery. All claims for tamper or damages must be reported to us on the day of delivery.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care (+91 9152002769) or email us at orders@theskinstory.in, mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the order, and send you an email informing you about the same. In such cases, your payment shall be refunded, in the manner you have made the payment*.

*Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

® The Skin Story is the registered trademark of Entice Cosmetics.

® The Beard Story is the registered trademark of Entice Cosmetics.